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Programs

"Measuring Library Service Quality: How the academic libraries do it efficiently and effectively" Webinar

On Line

04/02/2020

04/02/2020

Overview

The webinar will introduce the theory of service quality and discuss the results achieved through the widespread application of LibQUAL+.

Objectives

The webinar will provide answers to the following main questions:

How can organizations measure library service quality?
How can libraries quantify user satisfaction?
What are the dimensions of LibQUAL+ and how can it be applied?
What changes have libraries implemented, based on their customer survey results?

ًWebinar Moderator

Dr. Martha Kyrillidou

Dr. Martha co-developed and established LibQUAL+ as the premiere survey tool for measuring library service quality across the globe. .

Target Audience

The target audience includes:

Academic librarians
Stakeholders with a particular interest in service quality
Stakeholders with a particular interest in how libraries are transforming their operations.