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 "Measuring Library Service Quality: How the academic libraries do it efficiently and effectively" Webinar

On Line


The webinar will introduce the theory of service quality and discuss the results achieved through the widespread application of LibQUAL+.


The webinar will provide answers to the following main questions:
  • How can organizations measure library service quality?
  • How can libraries quantify user satisfaction?
  • What are the dimensions of LibQUAL+ and how can it be applied?
  • What changes have libraries implemented, based on their customer survey results?

ًWebinar​ Moderator​

Dr. Martha Kyrillidou
  • Dr. Martha co-developed and established LibQUAL+ as the premiere survey tool for measuring library service quality across the globe. 

Target Audience

​The target audience includes:

  • Academic librarians
  • Stakeholders with a particular interest in service quality
  • Stakeholders with a particular interest in how libraries are transforming their operations.